Ordering & Shipping

1. Do you offer free shipping?
   Yes, we offer free shipping on orders over $99 (excludes polesaws and 600 ft rope spools).

2. Do you ship internationally?
   Absolutely. We provide worldwide shipping to support arborists globally.

3. How can I track my order?
   You can track your order via your account dashboard or the tracking information provided in your confirmation email and also from SHOP APP. 

4. What is your return and exchange policy?
   We accept returns and exchanges under specific conditions. Please refer to our return policy for detailed information.

5. How long does delivery take?
   Delivery times vary depending on your location and the selected shipping method.

Gear & Accessories

1. What climbing kits does Arbo Space offer?
   We offer complete climbing kits tailored for beginners, advanced arborists, and professional tree care specialists.

2. What personal protective equipment (PPE) is available?
   Arbo Space carries a full range of PPE including ropes, lanyards, helmets, gloves, safety glasses, and arborist work pants.

3. Which brands does Arbo Space collaborate with?
   In addition to our own products, we carry a wide selection of gear from leading industry brands, including Petzl, Oregon, Stein, Silky, Forester, Teufelberger, Edelrid, DMM, Jameson, Notch, and many others.

4. Do you offer custom-made or personalized products?
   Yes, we provide custom manufacturing and personalization options to meet specific professional requirements.

5. What other products are available besides ropes?
   We supply climbing hardware, rigging equipment, cutting tools, arborist clothing, PPE, and first aid kits.